EG = Self Awareness - Emotional Attunement - Emotional Regulation - Emotional Resilience

emotional intelligence training

  Our ability to regulate our emotions can have an enormous impact on our personal and professional relationships. By noticing our feelings, we’re able to control reactions within ourselves and responses toward others. High emotional intelligence is measured by the ability to decipher complex and complicated emotions within ourselves and in others, along with the ability to understand the interactions between both.


Team Building & Unconscious Bias Traning

5 Strategies That Drive Team Performance

1. Manage performance effectively – Don’t review…preview

Some organizations still rely on outdated models for annual performance reviews that don't directly engage team members in the process. Effective management of team performance has the most significant impact on sustainable growth for any organization. Replacing reviews with preview has a significant impact on shaping the organizational culture that shapes the team.

Effective performance previews

  • Provides transparency of merit between high and low      performers
  • Clearly defines standards and expectations throughout      the organization
  • Establishes and reinforces shared goals, mutual objectives      of the team

Effective performance management has a significant impact on shaping the culture of your organization, because it directly shapes your team.

2. Allow Authority and Responsibility to Team Members

Responsibility and authority are directly tied to trust and accountability within an organization. If trust and accountability are absent--or weak at best--then you'll have a difficult time turning authority over to your team. How can you trust them to do the right thing if you can't trust them at all?

Conversely, in organizations where trust and accountability are strong, employees often feel empowered to act in the best interest of the customer or client. When you empower the team, they grow exponentially. They feel vested and have a strong desire not only for their own success, but for that of the team.

They can recognize and respond to solutions immediately and be more likely to develop innovative ideas to help you meet organizational demands, and connect with customers to create a more robust brand experience.

3. Create a Customer-Centric Focus

A customer focused team is a high-performance team. Creating a customer-centric focus puts the responsibilities squarely on the team and will also help you reduce the redundancies of problems.

4. Communicate to Inform, Influence and Inspire

A big part of building a high-performance team is maintaining communication at every level--and that means effective, constant, purposeful communication.

Effective team communication is a leading indicator of organization peak performance. Communication is a challenge for any organization, but by accurately establishing, communicating an reinforcing the team goals it can be achieved as a core component for building a high-performing team.

5. Create a Culture of Continued Growth

Training and development is an investment in the organization and the team member’s careers. Offering learning opportunities, development, and training to your team gives you a competitive advantage for several reasons. Providing the team with the hard and soft skills for success is vital to ensuring continued growth and improvement to build a high-performance team.

Unconscious Bias Training

  Unconscious bias is everywhere. From the neighborhood that we choose, the close friends that we have, to the people we date. Developments in neuroscience now demonstrate that many biases are formed throughout life and held at the subconscious level, mainly through societal and parental conditioning. We gather millions of bits of information and our brain processes that information in a certain way –  unconsciously categorizing and formatting it into familiar patterns. Though most of us have difficulty accepting or acknowledging it, we all do it. Gender, ethnicity, disability, sexuality, body size, profession etc., all influence the assessments that we make of people and form the basis of our relationship with others, and the world at large.

Even when we say that we are very open-minded and not prejudiced, it is clear these biases still creep up on us. This is why we need to examine our biases and be mindful of our hidden prejudices and the way they manifest themselves in words and actions.